Refund and Returns Policy for Crystal Elite

Effective Date: January 16, 2025

At Crystal Elite, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward Refund and Returns Policy to assist you. Please review the guidelines below for eligibility, processes, and conditions.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original condition, including all packaging, tags, certificates, and warranty cards.
  • Items that are damaged or altered after delivery are not eligible for return.
  • Custom-made or personalized items are non-refundable unless they arrive damaged or defective.
  • Sale or clearance items are considered final sale and cannot be returned or refunded.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email info@crystalelitee.com or call (573) 360-0114 with your order number, details of the item, and reason for the return.
  2. Receive Authorization: Once your return is approved, we will provide a Return Authorization (RA) Number and detailed instructions for returning your item.
  3. Ship Your Item: Pack the item securely, include the RA Number and a copy of your original receipt, and ship it to the address provided in the return instructions.

3. Refund Policy

Once we receive and inspect your return, we will process your refund:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable, except in cases where the item is defective or the wrong product was sent.
  • Please allow 7-10 business days for the refund to reflect in your account after processing.

4. Exchanges

We offer exchanges for items of equal or greater value:

  • Contact us within 30 days of delivery to request an exchange.
  • Once the original item is received and inspected, we will ship the replacement item.
  • If the replacement item has a higher value, you will be responsible for the price difference.

5. Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Contact us within 7 days of delivery with photos of the damage or defect.
  2. Once verified, we will arrange for a replacement or issue a full refund, including shipping fees.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or engraved watches.
  • Gift cards.
  • Final sale or clearance items.

7. Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

8. Cancellations

  • Orders can be canceled before they are shipped by contacting us at info@crystalelitee.com or (573) 360-0114.
  • If the order has already been shipped, you may need to follow the return process upon receiving the item.

9. Refund Exceptions

  • Refunds may be denied if the returned item does not meet the eligibility criteria outlined in this policy.
  • In such cases, the item will be shipped back to you at your expense.

10. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

At Crystal Elite, we value your trust and are committed to making your shopping experience enjoyable and worry-free. Thank you for choosing us for your luxury timepiece needs!