Shipping Policy for Crystal Elite

Effective Date: January 16, 2025

At Crystal Elite, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines the terms for order processing, shipping options, and delivery to ensure your satisfaction with every purchase from crystalelitee.com.

1. Order Processing

1.1. Orders are processed within 1-3 business days after payment is confirmed.
1.2. Custom-made or engraved items may require additional processing time, typically 5-10 business days, depending on the complexity of the order.
1.3. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options and Delivery Times

We offer several shipping options to meet your needs:

Domestic Shipping (United States)

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day.

Shipping Carriers

We partner with reliable carriers such as USPS, FedEx, and UPS to ensure your order is delivered safely and on time.

3. Shipping Costs

Shipping fees are calculated based on:

  • The weight and dimensions of your order.
  • The selected shipping method.
  • Your delivery location.

Free Shipping

We offer free standard shipping on orders over $200 within the United States.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to track your shipment in real time.

5. Address Accuracy

To ensure successful delivery:

  • Please provide accurate and complete shipping information during checkout.
  • Crystal Elite is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • If you need to update your address after placing an order, contact us immediately at info@crystalelitee.com or (573) 360-0114.

6. Delivery Issues

Lost or Damaged Packages

  • If your package is lost or damaged during transit, contact us within 7 days of the estimated delivery date.
  • We will work with the carrier to resolve the issue and may provide a replacement or refund as necessary.

Missed Deliveries

  • If a package is marked as delivered but you did not receive it, check with your neighbors or local carrier.
  • For assistance, email us at info@crystalelitee.com or call (573) 360-0114.

7. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pick up from a carrier location:

  • We will contact you to arrange for reshipment.
  • Additional shipping fees may apply for resending the package.

8. International Shipping

At this time, we only ship within the United States. We are working to expand our shipping options to serve customers worldwide.

9. Holiday Shipping

During peak holiday seasons, shipping times may be extended due to high order volumes and carrier delays. We recommend placing your orders early to ensure timely delivery.

10. Cancellations and Modifications

If you wish to cancel or modify your order before it ships, please contact us immediately at info@crystalelitee.com or (573) 360-0114.

  • Once an order has been shipped, cancellations or modifications are no longer possible.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

At Crystal Elite, we take pride in providing reliable and efficient shipping services to ensure your luxury timepieces arrive safely. Thank you for choosing us as your trusted provider of elegant watches!