Sales Policy for Crystal Elite

Effective Date: January 16, 2025

At Crystal Elite, we are committed to providing a seamless and secure shopping experience for our customers. This Sales Policy outlines the terms and conditions for purchasing products from our store, crystalelitee.com. By placing an order, you agree to comply with the policies outlined below.

1. Product Availability

1.1. Inventory: All products are subject to availability. While we strive to keep our inventory updated, certain items may sell out quickly.
1.2. Custom and Personalized Orders: Custom-made or engraved watches may require additional processing time and are non-refundable unless defective or damaged upon arrival.

2. Pricing Policy

2.1. Currency: All prices are listed in U.S. Dollars (USD).
2.2. Accurate Pricing: We make every effort to ensure accurate pricing. However, in the event of a pricing error, we reserve the right to cancel or amend your order. You will be notified promptly and given the option to proceed or cancel.
2.3. Taxes and Fees: Applicable sales taxes are calculated at checkout based on your shipping address.

3. Payment Terms

3.1. Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

3.2. Payment Authorization: Payment is required at the time of purchase. Transactions are processed securely, and no payment details are stored on our servers.

4. Order Placement

4.1. To place an order, you must provide accurate billing and shipping information. Orders with incomplete or inaccurate details may be delayed or canceled.
4.2. Once an order is placed, you will receive a confirmation email. This confirmation does not guarantee acceptance of your order, as we may require additional verification.
4.3. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or unauthorized transactions.

5. Shipping and Delivery

5.1. Processing Time: Orders are processed within 1-3 business days after payment confirmation.
5.2. Delivery Options: Multiple shipping options are available at checkout. Delivery times vary based on the chosen method.
5.3. For more details, please refer to our Shipping Policy.

6. Returns and Refunds

6.1. If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. For detailed information, refer to our Refund and Returns Policy.
6.2. Custom-made, engraved, or clearance items are non-refundable.

7. Promotions and Discounts

7.1. Promotional Offers: Discounts, coupon codes, and special offers are valid for a limited time and cannot be combined unless explicitly stated.
7.2. Terms of Use: Coupon codes must be entered at checkout to be applied. Discounts cannot be applied retroactively.

8. Cancellations and Modifications

8.1. Order Cancellations: You may cancel your order before it has been shipped by contacting us at info@crystalelitee.com or (573) 360-0114.
8.2. Order Modifications: Changes to your order, such as updating the shipping address, are possible before shipment. Once the order is shipped, modifications are no longer allowed.

9. Warranty

9.1. All products are covered by a manufacturer’s warranty against defects. Warranty terms vary by product and brand.
9.2. Warranty claims do not cover damage caused by misuse, wear and tear, or unauthorized repairs.

10. Limitation of Liability

10.1. Crystal Elite is not responsible for delays, damages, or losses caused by shipping carriers or external factors beyond our control.
10.2. Our liability is limited to the purchase price of the product in question.

11. Governing Law

This Sales Policy is governed by the laws of the State of Missouri. Any disputes will be resolved in the courts located in Missouri.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us:

Thank you for choosing Crystal Elite. We are honored to be a part of your journey in finding the perfect luxury timepiece!